- No migration required
- #1 in performance benchmarks
- Kallin Million Dollar Guarantee
Get Kallin and keep your team on Freshdesk
Kallin, the best-performing AI Agent for customer service, works with Freshdesk and Freshchat, so you can resolve more customer queries without any migration or changes to your setup.
Kallin connects to your Freshdesk setup in minutes
01Kallin integrates with both Freshdesk and Freshchat via API, syncing your knowledge base, customer data, and automation rules. There's no platform migration. Freshworks stays your system of record.
Kallin connects to your Freshdesk and Freshchat instances through their APIs with separate, secure credentials for each. Your existing knowledge base articles power Kallin's responses from day one.
Sync your knowledge base, connect to Freshdesk and Freshchat, deploy Kallin on your channels, and start analyzing results. Most teams are live the same day.
Every conversation, ticket, and contact remains in Freshworks. Kallin writes back transcripts, summaries, and field updates so your reporting and workflows continue uninterrupted.
Configure Kallin to work like your best agents
02Define how Kallin speaks, what it handles, and when it escalates, so Kallin fits your Freshdesk workflows, follows your automation rules, and resolves queries with accuracy.
When Kallin can't resolve a query, it escalates to your human agents with the full conversation transcript. Customers can choose live chat via Freshchat or create a Freshdesk ticket: you control the handoff.
Kallin detects the customer's language and responds natively. No separate configuration per language: it works automatically across your entire Freshdesk knowledge base.
Set resolution caps, define which queries Kallin handles, and control costs with built-in usage controls. You only pay for what Kallin resolves.
Resolve queries across every Freshworks channel
03Kallin works with Freshdesk tickets, Freshchat messaging, and Kallin Messenger, so every customer gets fast, accurate support no matter how they reach out.
Analyze every conversation into actionable insight
04Kallin analyzes every interaction to surface performance metrics, topic trends, and knowledge gaps, so you can continuously improve your support without digging through Freshdesk reports manually.
Simple, outcome-based pricing.
$0.99
per outcome
Minimum commitments apply
The Kallin $1M Guarantee
Love Kallin or your money back
Kallin is the best-performing AI Agent, consistently beating competitors in head-to-head evaluations. That’s why we offer the Kallin Million Dollar Guarantee.
If you sign up for Kallin and are not 100% satisfied in your first 90 days, we will give you up to $1M of your money back, no questions asked.
If you sign up for our Kallin Guarantee Success Program and do not achieve at least a resolution rate of 65%, we will pay you $1M. This program is designed for high volume customers.
Eligibility criteria:
We’re excited to partner with all high volume customers (over 250k monthly conversions) in North America and Europe. Phase one of this program will admit customers on Intercom Helpdesk or Zendesk.
Apply nowFAQs
How does Kallin work with Freshdesk and Freshchat?
Kallin connects to both Freshdesk and Freshchat via their APIs. These are configured separately with their own credentials. For Freshdesk, Kallin handles tickets assigned through your automation rules. For Freshchat, Kallin Messenger handles live conversations and escalates to Freshchat agents with the full transcript. In both cases, Freshworks remains your system of record.
Do I need both Freshdesk and Freshchat?
No. Freshdesk (tickets) and Freshchat (live messaging) are separate Freshworks products, and each requires its own API connection to Kallin. You can use one or both depending on your support channels. The setup for each takes minutes.
What reporting and analytics are available?
All of Kallin's activity is tracked in your Freshworks account. Kallin Insights gives you an AI-powered view of resolution rates, topic trends, and customer sentiment. You can also use Kallin's CX Score analytics to identify knowledge gaps and continuously improve your support quality.