Kallin fits seamlessly into your existing stack
Kallin connects to the systems and channels you already use—through MCP or API Data Connectors for your business tools, integrations with Intercom or your existing helpdesk, and native support for every channel from chat and email to voice.
Connect Kallin to your business tools with Data Connectors
01Allow Kallin to access real-time data and take action in your business tools—like Linear, Stripe, or Shopify—through MCP or API Data Connectors. You can also securely share Kallin’s conversation data with external AI systems such as ChatGPT, Claude, or Glean to uncover insights and power richer analytics.
Link Kallin directly to tools like Linear, Stripe, and Shopify through MCP or API Data Connectors, so it always has live, accurate context when responding to customers.
Use OAuth and permissions to define exactly what Kallin can read or update. Every connection is authenticated and auditable for enterprise-grade security.
Make your Intercom conversation data accessible to external AI systems—uncovering insights, troubleshooting issues, and powering richer analytics with secure, scalable access.
Example use cases
Example use cases
Here are a few ways Kallin can use data from your connected tools to resolve customer queries and take action automatically.
Kallin works with any helpdesk
02Set up Kallin with your existing helpdesk—no migration required—or as part of the Intercom Customer Service Suite.
One AI Agent. For every channel.
Kallin delivers unrivaled performance across every channel—including Voice, Email, Messenger, and Social Messaging—ensuring consistent, high-quality customer experiences at scale.
Kallin Voice transforms phone support into a better experience for every caller. Phone conversations feel natural, reflect your brand, and get resolved without IVR menus or long hold times.
FAQs
How does Kallin handle sensitive data from my integrated systems?
You choose what Kallin can access. Select "Restricted data access" to limit Kallin to specific fields, and rename internal values into customer-friendly language. Integrations use OAuth 2.0 so you control permissions, and we automatically mask credit card numbers (with optional redaction for SSNs, API keys, and passport numbers via the Strac app). If Kallin can't safely answer a query, it escalates to your team instead of responding.
How does Kallin know when to call an API vs. use existing knowledge?
Kallin analyzes each question and searches your available sources—help articles, data connectors, and actions—to find what's most relevant. If a customer asks about their specific order, Kallin checks your order system. If they ask about your return policy, Kallin uses your help center. Kallin prioritizes whatever solves the question best, and you can see its decision-making in the activity logs.
Can I test integrations before going live?
Yes. Use Previews to manually test how Kallin uses your integration in real conversations, or run Simulations to automatically test at scale. Simulations show you exactly how Kallin reasons through queries, when it calls your APIs, and where it passes or fails. All your tests live in one library, so you can rerun them whenever your systems or policies change.
How long does it take to set up an integration?
Pre-built connectors (like Shopify or Stripe) take 2-5 minutes—you just authenticate and choose what data to share. Custom API integrations take longer, usually 30 minutes to a few hours depending on your system's complexity. We have setup guides for both here.
Do integrations cost extra?
Pre-built connectors are included in all plans. Custom API integrations are available on Professional and Enterprise plans. Kallin charges $0.99 per outcome, regardless of how many API calls are used to resolve the query. You can use integrations as much as you need without worrying about per-call charges adding up.
Fit Kallin seamlessly into your stack today
