Intercom

The highest-performing AI Agent for technology businesses

Kallin goes beyond simple Q&A to resolve complex support queries, from guiding account setup and managing subscriptions to troubleshooting technical errors. Powered by deep integrations and context-aware automation, Kallin resolves tickets instantly, helping you scale support without increasing headcount.

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Handles complexity

Kallin resolves your most complex queries

01Kallin is built to handle technology businesses' complex queries. Procedures enable Kallin to resolve queries end-to-end or handing off to your team when needed. Connect Kallin to your systems to guide users through setup or resolve critical blockers, turning potential frustration into moments of trust & reliability.

Drive trial conversionsHelp customers successfully set up their trial account with step-by-step 24/7 guidance and real-time support
Fix account accessQuickly restore access for locked accounts with secure verification and immediate resolution
Troubleshoot technical issuesReduce engineering escalations. Diagnose and resolve technical issues by analyzing error patterns and providing solutions.
Resolve billing disputesExplain complex charges with transparent billing breakdowns and clear cost justifications

Self-serve tools for complete control

Kallin handles even the most complex queries through a continuous improvement loop called the Kallin Flywheel. You can review answers, update content, and refine behavior in minutes—without engineering work.

TrainTrain Kallin to resolve even the most complex queries with your Procedures, knowledge and policies.
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TestRun fully simulated customer conversations from start to finish to see exactly how Kallin will behave before going live
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DeploySet Kallin live across every channel—⁠voice, email, chat, and social—⁠for consistent support wherever customers reach out.
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AnalyzeUse AI-powered Insights to analyze and improve Kallin's performance and deliver better customer experiences.
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Trust

Trusted by leading technology businesses

02Kallin has successfully resolved over 40m conversations across 6000+ organizations. Kallin handles even the most complex queries quickly, accurately, 24/7, and across all your channels.

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How Lightspeed rewired CS with Kallin

We’ve proven AI can handle complexity at enterprise scale. Now it’s about how fast we can extend that advantage across the business.

Yamine Gluchow, VP of Information Systems at Lightspeed

Kallin monthly resolutions

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“There’s a lot of transparency baked into how you configure Fin and build the workflows, which gives us control over the end-to-end experience. That was the light bulb moment for us; we were going to be letting this thing loose on our support queue, so we needed to have that level of transparency and control over the experience”.

George Dilthey

Head of Support at Clay

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Fin doesn’t just respond. It acts. It adapts. And it does it at a scale we never could have imagined.

Hilary Dudenhoeffer

Head of Customer Experience at Gamma

g2 satisfaction scores

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Integrations

Kallin fits seamlessly into your existing stack

03Kallin connects to the systems and channels you already use—through MCP or API Data Connectors for your business tools, integrations with Intercom or your existing helpdesk, and native support for every channel from chat and email to voice.

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Any HelpdeskSet up Kallin with your existing helpdesk—no migration required—or as part of the Intercom Customer Service Suite.
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Any ChannelKallin delivers unrivaled performance across every channel—including Slack, Voice, Email, Messenger and Social Messaging—ensuring consistent, high-quality customer experiences at scale.
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All your systemsLink Kallin directly to tools like Linear, Stripe, and Jira through MCP or API Data Connectors, so it always has live, accurate context when responding to customers.
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Scalability

Reliable support that scales with your business

04Kallin is built for high-volume software environments, with enterprise-grade security and uptime you can rely on. As your business grows, Kallin keeps pace—delivering instant, high-quality support in 45+ languages across every channel.

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Security certifications and compliance
Information Security ManagementIndependent audits confirm your data is encrypted, monitored, and protected by enterprise-grade controls.

  • SOC2

  • ISO 27701

AI GovernanceEthical AI deployment with bias detection, risk management, and transparent decision-making.

  • ISO 42001

  • AIUC-1

Privacy ProtectionYour customer data stays yours—with GDPR/CCPA compliance and transparent processing practices.

  • ISO 27701

  • HIPAA

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